Purpose
This Refund Policy explains how refund requests may be reviewed. It does not promise automatic refunds. Each request depends on the order details, service status, evidence provided, and applicable payment rules.
Eligibility for review
A refund review may be appropriate for duplicate payments, accidental overpayment, a service that has not started, late delivery concerns, or material that does not match the agreed scope.
Revision before refund
When a concern can be corrected within the original instructions, StudyDoll may ask for a revision opportunity before a refund decision. This helps address formatting, citation, clarity, or scope-alignment issues fairly.
Non-refundable situations
A refund may not be available when the work matches the agreed scope, the customer changes requirements after delivery, the customer misses a review deadline, or the request involves misuse or prohibited academic conduct.
How to request a refund
Contact support with the order reference, explanation, relevant files, screenshots, and the specific issue. Evidence helps the review team understand whether the concern involves scope, timing, duplicate payment, technical error, or another issue.
Review timeframe, method, and chargebacks
Review timing may vary by complexity and payment provider. Approved refunds are generally returned through the original payment method when possible. Customers should contact support before filing a chargeback so the issue can be reviewed directly.
Abuse prevention and dates
StudyDoll may deny abusive, misleading, or bad-faith refund requests. Effective date: July 9, 2026. This policy should be reviewed by a qualified legal professional.